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Key Information

Call 111 - When it is less urgent than 999
CQC Report: good, caring, safe

Dispensary And Prescriptions

We are allowed to dispense medication to our patients who live more than 1.6 kilometres from a pharmacy. Medication requests and queries for such patients are managed by our Dispensary. All other patients will be given a paper prescription to take to the chemist of their choice. Medication requests and queries for chemist patients are managed by Patient Services.

Patient Services Opening times
Monday, Wednesday, Thursday and Friday 08:00 - 13:00 and 14:00 - 18:00
Tuesday 08:00 - 13:00 and 14.00 - 20.00
Telephone Enquiries Monday to Friday 10:00 - 13:00 and 14:00 - 16:00

Dispensary Opening Times
Monday to Friday 08:00 - 13:00 and 15:00 - 18:00
Telephone Enquiries: Monday to Friday 10.00 - 13.00 and 15.30 - 16.00

During the health centre opening hours, if you require your medication urgently and it cannot wait until dispensary re-opens, please ask at reception.

If the health centre is closed, ring 111.

If the doctor prescribes medication for you and asks you to come straight to the dispensary to collect it, please allow us time to dispense and check it.

Requests for medication should be made in writing.  For safety and Audit purposes we are unable to accept medication requests over the telephone.  Patients can submit requests using our SystmOnline services, by fax, by email, by letter or by completing one of the forms available at the front desk.

Please allow 72 hours (three working days) whether picking up your prescription from Dispensary or collecting from the chemist.

When collecting medication you will be required to pay for each item unless you are exempt. You will be asked to show your exemption certificate or other proof of exemption each time you collect your prescription. We accept cash and most cards for payment of prescription charges, but are unable to take Amex cards.

Pre-payment certificates are available which may save you money if you have to pay for medicines on a regular basis. Please ask the dispensary team for details.

During the Health Centre opening hours, if you require your medication urgently and it cannot wait until the dispensary reopens please ask at reception. If the Health Centre is closed please ring 111.

REMEMBER to check that you have the correct medication and change before leaving the building.

***Update (January 2015): Please note that in order to comply with regulations set by the Care Quality Commission (CQC) the Practice will no longer be able to action on the day requests for repeat medication. All requests for repeat medication will require 2 working days’ notice in order to be processed. We recognise and regret the inconvenience to our patients and hope that you will work with us by ordering your repeat medications in good time.

If you have an emergency medication request, your GP will endeavour to process it as soon as possible, however, depending on the urgency you may be asked to either wait or call back.***

Pre-payment certificates are available which may save you money if you have to pay for medicines on a regular basis. Please ask at the dispensary for details.

REMEMBER to check that you have the correct medication and change before leaving the building.

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Your Neighbourhood Professionals. Just a Click Away! M Collins -Butchers
Your Neighbourhood Professionals. Just a Click Away! M Collins -Butchers